Help & FAQs

Yes, you can cancel your order at any time before it has been dispatched. Please contact our customer service team as soon as possible to arrange this. Once your order has been shipped, it cannot be cancelled, but you may be eligible for a return.

We're happy to help with any questions or concerns. Please contact us via email or phone, and we'll respond within 48 hours. Please note that enquiries received on Fridays will be answered the following Monday.

Many of our resin and specialist items are cast to order in batches. Please allow up to 7 days for made-to-order items to be fulfilled. We'll confirm the expected delivery date when you place your order.

Yes, backorders are available for selected items—the product page will indicate if this option is available. Simply add the desired quantity to your basket, and you'll only be charged for what we can supply. Our system will manage the backorder automatically.

We currently deliver to the United Kingdom. For enquiries about shipping to other destinations, please contact us directly. We're working to expand our international shipping options.

Standard delivery typically takes 3–5 working days. We also offer next-day delivery on domestic orders for an additional charge. Delivery times are confirmed at checkout.

We ship via Royal Mail, Parcelforce, and APC. Royal Mail standard delivery takes 3–5 days, whilst express delivery takes 2–3 days (not time-guaranteed). Parcelforce standard service also takes 2–3 days. For international orders, we use Royal Mail Tracked, Parcelforce, and UPS, with costs varying by destination.

To return an item, please contact us first to arrange a returns authorisation. Items must be unused, in original condition with all tags attached, and in original packaging. Once we receive your return, we'll process it and issue a refund within 7 working days.

Items must be returned within 30 days of receiving your order. This gives you a full month to inspect your purchase and arrange a return if needed.

Once we receive your returned item, we aim to process your refund within 7 working days. You'll receive a confirmation email when your refund has been issued.

We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover), as well as digital wallets including Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes, all transactions are processed securely through Shopify's encrypted payment gateway. Your payment information is never stored on our servers and is fully protected.